Cardmembers
At Elan, our goal is to address cardmember needs quickly and efficiently, providing an extremely positive experience with each interaction.
A recent Visa® survey shows that we are consistently meeting and exceeding that objective! 85% of Elan cardmembers feel that they are receiving exceptional service with their card, and 89% stated that they were able resolve their issue with only one call to Cardmember Service.
Dedicated Cardmember Service Team
Our Cardmember Service team takes pride in providing a seamless member service experience. Performance is continually monitored to ensure that cardmembers receive a level of service that meets and exceeds their expectations, and the expectations of our partners.
Our Service Advisors are available 365 days a year, 24 hours a day to provide desired account information, including:
- Balance inquiries
- Available credit status
- Payment information
- Credit line increase requests
- Lost or stolen card requests
- Authorizations
- Address changes
- Statement inquiries
Online Account Access Tools
Cardmembers are also able to view their account information through the Online Account Access website, which can be accessed via a link that is placed on the partner's website. This link allows cardmembers to perform a variety of functions including viewing transaction information and statements, making payments and setting up account alert notifications.
Industry Leading Fraud Detection Team
Through the use of proactive state-of-the-art prevention tools and recovery processes, Elan provides industry leading fraud detection and low loss rates. The Elan detection system overlays the authorization process and triggers any abnormal spending habits, allowing our partners and their cardmembers to feel 100% confident that their card is always secure.